Hi, I had BT infinity1 installed on 16th Jan two weeks ago, my speed is great at 39.9mbps. I signed up for BT entertainment plus 20 extra channels assuming I would get the package as the BT adverts said I could. After installation I could not find the extra channels or BT sport on my Smart t.v.
I assumed it was my fault and tried for two days using different settings etc. Eventually I contacted BT who said I could not have the Entertainment package as, even though I had Infinity1 the Sutton Exchange had not been converted to Fibre Multicast, it only had Copper Multicast which cannot transmit the Extra TV channels.
BT initially said the Essential TV package they had reduced me to was the same price !!! After some heated discussion they reduced the monthly cost by a few pounds.
They say that the exchange should ? be converted on May 31st but cannot guarantee this. Also they will not supply the original Entertainment package at the price I bought it at on 2nd Jan as it was a sale price,
I feel conned by BT as I could have simply had Infinity1 with my existing supplier for a fraction of the BT cost, I only changed to get Bt Sport and Eurosport on my T.V.
Bt blame OpenReach for the delay, however OpenReach are a part of BT.
Beware of signing up to BT's Entertainment Package until Fibre Multicast is available, it is not the same as Superfast Broadband or Infinity1/2.
I would be pleased to hear from anyone else having the same problem.
6 October 2020Contract 3 Signed »