I recently got BT Infinity 1 and the order confirmation stated my connection speed was estimated at 30 - 40 Mbps with a guaranteed minimum of 27 Mbps.
Does anyone know if this is a real guarantee, does it have consequence for BT if it is not met ?
Are others finding their guarantee met or missed ?
My download speed is currently 17Mbps. A BT Engineer has checked the line and said the best I will get is 22 Mbps, I will never get 27.
This is significantly less than expectation. After a long wait for faster broadband I am barely exceeding the top end of basic broadband.
6 October 2020Contract 3 Signed »